Updated Office Hours - WE ARE OPEN!

After re-evaluating our plan, we have decided to open our physical location for the public again. Based on the rapidly moving COVID-19 situation, we will be taking extra precautionary measures to ensure the safety of our employees and customers. At this time, we are only allowing customers inside with an appointment made before arrival. Appointments can be booked on our website under the contact us section. Rest assured, we are working around the clock to bring our fellow Canadians home. We are available through phone at +1(604)501-4040 and e-mail during our regular business hours.


Monday9:30 a.m.– 6:30 p.m.
Tuesday9:30 a.m.– 6:30 p.m.
Wednesday9:30 a.m.– 6:30 p.m.
Thursday9:30 a.m.– 6:30 p.m.
Friday9:30 a.m.– 6:30 p.m.
Saturday10 a.m.– 5 p.m.
SundayClosed (temporarily)
Special Flights due to COVID-19

Canadians abroad are strongly encouraged to register with the Government of Canada’s Registration of Canadians Abroad (ROCA) which may not meet accessibility guidelines. This will allow the Government of Canada to contact you with instructions and a code to book should there be a flight arranged to bring Canadians home. For any emergency help, please contact

Where can I travel right now?

Click here for information on travel and restrictions.

What is Spring Travels doing to help their customers during COVID-19?
I am abroad, How can I contact Spring Travels?

You can reach us by phone at +1(604)501-4040, e-mail us at or you can reach us on WhatsApp.

My flight has been cancelled. What should I do?

If your flight is canceled and you are traveling within 72 hours, please call us at +1(604)501-4040 or email at during our updated business hours. If there are no flights flying at that time, you may apply for a credit by clicking here. Please note: When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.

My flight has been cancelled and I would like to apply for a refund/credit.

In these unprecedented times, some airlines are not offering refunds. Instead, airlines are offering a credit for the full amount. You can apply for credit if your flights are canceled. To apply for a credit please click here. Please note: When booking a new flight with your flight credit, any fare difference will apply if the new flight is more expensive. If the new flight is less expensive, any residual value resulting from a lower fare will be lost.

I have an existing booking, and I want to change my flight.

If you made a flight booking before March 31st, 2020, you can change your existing booking without a fee, up until 72 hours before your flight. You will need to pay the fare difference. Please call us at +1(604)501-4040 or e-mail us at

I want to check whether my flight is still scheduled

For most up-to-date information, please visit the appropriate airline’s website. For your convenience, we have list some major airlines below.


Here are a few useful resources that may help you.
  • We encourage our customers to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:Centers for Disease Control and Prevention (CDC)
    Sharing background information about COVID-19 and news about cases in the United States.Read more

    The World Health Organization (WHO)
    Has the latest updates and a Q&A about COVID-19.
    Read more

    The Government of Canada
    Providing outbreak updates within Canada and around the world.
    Read more.

    International Air Transport Association (IATA)
    Publishing the latest travel restrictions.
    Read more.

Airline Policies for changes
  • Please note: policies are being changed very frequently, please call us for the updated policy

COVID-19 Travel Regulations Map
  • COVID-19 Travel Regulations Map* (powered by Timatic)
    Please click here to view the map
    How is this information sourced?
    To enable airlines and other aviation partners to securely manage the passenger document verification process, Timatic solutions require 100% reliable information. To achieve this we partner with airlines, as well as developing closer bilateral relations with government agencies worldwide.
    *The information is correct to the best of IATA’s knowledge at the time of publication and is being reviewed and updated on an ongoing basis by IATA staff, given the rapidly evolving nature of the international response to the COVID-19 outbreak IATA cannot guarantee its accuracy and can accept no liability for any errors or omissions. IATA reserves the right to add or change information at any time. Links to third party websites of third parties are offered as a courtesy. IATA expresses no opinion on the content of the websites of third parties and does not accept any responsibility for third-party information. You should make your own independent inquiries before relying on any information or materials contained on these pages.
    Can I use this information?
    This information is only provided during the COVID-19 crisis as a service to the industry, however user and any other third parties shall not without the prior written permission of IATA: re-sell or otherwise commercialise, make mass, automated or systematic extractions from, or otherwise transfer to any other person or organization, the information contained therein; store any of the information in such a manner that enables such stored information to be retrieved, manually, mechanically or systematically by any user or third party; or include it within, or merge it with, or permit such inclusion in or merge with, another archival or searchable system.